Himanshu Agarwal

Not Just Another Project Manager

Project Stakeholder Management

  1. Which of the following is a key characteristic of a stakeholder with high power and high urgency?
    • They should be kept informed of project progress.
    • Their expectations should be closely managed.
    • They require immediate attention from the project manager.
    • They can be monitored with minimal effort.
  2. The stakeholder register is primarily used to:
    • Document stakeholder requirements.
    • Identify and assess project stakeholders.
    • Plan stakeholder engagement activities.
    • Track stakeholder communication.
  3. During the ‘Manage Stakeholder Engagement’ process, a project manager uses active listening skills primarily to:
    • Control the conversation with stakeholders.
    • Ensure stakeholders agree with the project plan.
    • Understand stakeholder concerns and perspectives.
    • Minimize the time spent in stakeholder meetings.
  4. Which of the following is NOT a typical element of a stakeholder management plan?
    • Identified stakeholders and their classification.
    • Communication requirements for each stakeholder.
    • Strategies for engaging stakeholders.
    • The project budget and schedule.
  5. A project manager observes that some stakeholders are actively trying to derail the project. What is the BEST course of action?
    • Ignore their actions and focus on the project goals.
    • Try to understand their reasons and address their concerns if possible.
    • Publicly confront them about their negative behavior.
    • Immediately escalate the issue to the project sponsor without further investigation.
  6. Which tool or technique helps in visually representing the attributes of stakeholders relative to the project?
    • Risk matrix.
    • Stakeholder map.
    • Communication plan.
    • Project schedule.
  7. A stakeholder engagement strategy for a highly influential but less interested stakeholder would likely involve:
    • Frequent and detailed updates.
    • High-level summaries and focusing on key impacts.
    • Ignoring their involvement unless absolutely necessary.
    • Assigning them tasks to increase their interest.
  8. What is the PRIMARY purpose of the ‘Monitor Stakeholder Engagement’ process?
    • To identify new stakeholders.
    • To develop the stakeholder management plan.
    • To ensure that planned stakeholder engagement strategies are working effectively.
    • To distribute project information to stakeholders.
  9. A project manager is facilitating a conflict resolution session between two key stakeholders with opposing views. Which of the following conflict resolution techniques aims to find a solution that satisfies both parties?
    • Forcing
    • Smoothing
    • Compromising
    • Collaborating
  10. Which of the following documents provides a structured approach to effectively engage stakeholders?
    • Project charter.
    • Stakeholder register.
    • Stakeholder management plan.
    • Project management plan.
  11. A stakeholder with low power and low interest should typically be:
    • Managed closely.
    • Kept informed.
    • Monitored.
    • Actively involved.
  12. During project execution, a project manager realizes that a critical stakeholder was not identified during the initial planning. What should the project manager do FIRST?
    • Revise the project management plan.
    • Immediately inform the project team.
    • Identify and analyze the new stakeholder’s interest, influence, and potential impact.
    • Continue with the project as planned, as the initial stakeholder list was already approved.
  13. Which of the following is a key output of the ‘Identify Stakeholders’ process?
    • Stakeholder management plan.
    • Stakeholder register.
    • Communications management plan.
    • Project scope statement.
  14. Effective stakeholder management can lead to:
    • Increased bureaucracy.
    • Reduced project team autonomy.
    • Greater stakeholder satisfaction and support.
    • More frequent project changes.
  15. A project sponsor requests a significant change to the project scope. The project manager should FIRST assess the impact of this change on:
    • The project schedule.
    • The project budget.
    • All project stakeholders.
    • The project team’s workload.
  16. Which of the following is a tool used to support the ‘Monitor Stakeholder Engagement’ process?
    • Stakeholder analysis.
    • Issue log.
    • Power/Interest Grid.
    • Stakeholder register.
  17. A stakeholder who is neutral towards the project should be:
    • Ignored.
    • Monitored to see if their attitude changes.
    • Actively engaged to gain their support.
    • Kept informed to maintain their neutrality.
  18. The ‘Plan Stakeholder Engagement’ process involves defining and documenting:
    • Who the project stakeholders are.
    • The project’s objectives and deliverables.
    • The approach to manage stakeholder relationships.
    • The communication requirements of the project.
  19. A project manager is dealing with a stakeholder who is consistently late in providing critical inputs. What is the BEST approach?
    • Escalate the issue to the stakeholder’s manager.
    • Adjust the project schedule to accommodate the delays.
    • Communicate the impact of the delays to the stakeholder and explore solutions.
    • Replace the stakeholder with someone more reliable.
  20. Which of the following is a key input to the ‘Manage Stakeholder Engagement’ process?
    • Stakeholder register.
    • Project management plan.
    • Stakeholder management plan.
    • All of the above.
  21. A stakeholder with high power but low urgency is BEST managed by:
    • Providing frequent updates.
    • Addressing their concerns immediately.
    • Keeping them satisfied.
    • Monitoring them closely.
  22. The salience model classifies stakeholders based on their:
    • Power, interest, and influence.
    • Power, urgency, and legitimacy.
    • Impact, probability, and proximity.
    • Internal, external, and neutral status.
  23. Which of the following is a primary responsibility of the project manager regarding stakeholder management?
    • To ensure all stakeholders are happy with every project outcome.
    • To balance the needs and expectations of various stakeholders.
    • To avoid any communication with difficult stakeholders.
    • To solely focus on the needs of the project sponsor.
  24. During a project status meeting, a stakeholder raises a concern that was already addressed in a previous communication. What should the project manager do?
    • Ignore the concern as it has already been covered.
    • Politely refer the stakeholder to the previous communication and offer to discuss further offline if needed.
    • Publicly remind the stakeholder that they should pay more attention to project updates.
    • Dismiss the concern as it is not new information.
  25. Which of the following is NOT a typical output of the ‘Monitor Stakeholder Engagement’ process?
    • Change requests.
    • Work performance reports.
    • Stakeholder register updates.
    • Stakeholder management plan updates.
  26. A project manager is using a power/interest grid. A stakeholder located in the high power/high interest quadrant should be:
    • Kept informed.
    • Kept satisfied.
    • Managed closely.
    • Monitored.
  27. The ‘Identify Stakeholders’ process is part of which Project Management Process Group?
    • Initiating
    • Planning
    • Executing
    • Monitoring and Controlling
  28. A project manager needs to tailor their communication approach based on different stakeholder needs. This is primarily addressed in the:
    • Project schedule.
    • Risk management plan.
    • Communications management plan and stakeholder management plan.
    • Project budget.
  29. Which of the following is a potential benefit of actively involving stakeholders in project decision-making?
    • Reduced project duration.
    • Increased stakeholder buy-in and support.
    • Lower project costs.
    • Fewer project risks.
  30. A stakeholder who is actively supportive of the project should be:
    • Left to their own devices as they are already on board.
    • Engaged to leverage their support and advocacy.
    • Minimally communicated with to avoid overwhelming them.
    • Only involved in major project milestones.
  31. Which of the following BEST describes the relationship between the stakeholder register and the stakeholder management plan?
    • They are the same document.
    • The stakeholder register is an input to the stakeholder management plan.
    • The stakeholder management plan is an input to the stakeholder register.
    • They are independent documents with no direct relationship.
  32. During the ‘Manage Stakeholder Engagement’ process, a project manager might use negotiation skills to:
    • Force stakeholders to accept the project outcomes.
    • Reach agreements on conflicting requirements or expectations.
    • Avoid communicating with difficult stakeholders.
    • Ensure all stakeholder requests are immediately implemented.
  33. Which of the following is a key consideration when analyzing stakeholders?
    • Their geographical location.
    • Their preferred communication method.
    • Their level of power, interest, and influence.
    • Their personal hobbies and interests.
  34. A project manager is trying to increase stakeholder engagement. Which of the following actions would likely be MOST effective?
    • Sending out mass emails with project updates.
    • Holding regular meetings and actively seeking stakeholder input.
    • Limiting communication to formal reports.
    • Making all key decisions independently and then informing stakeholders.
  35. Which of the following is a primary goal of the ‘Plan Stakeholder Engagement’ process?
    • To document all identified stakeholders.
    • To analyze stakeholder power and interest.
    • To develop a strategy for effectively engaging stakeholders.
    • To distribute project information to stakeholders.
  36. A stakeholder with low influence but high interest should be:
    • Monitored.
    • Kept informed.
    • Kept satisfied.
    • Managed closely.
  37. The ‘Monitor Stakeholder Engagement’ process primarily focuses on:
    • Identifying new stakeholders and their needs.
    • Executing the stakeholder engagement plan.
    • Tracking stakeholder satisfaction and adjusting engagement strategies as needed.
    • Planning how stakeholders will be involved in the project.
  38. Which of the following is a potential outcome of effectively managing stakeholder expectations?
    • Increased project budget.
    • Reduced scope creep.
    • Longer project duration.
    • More frequent project meetings.
  39. A project manager is dealing with a very vocal and demanding stakeholder. What is the BEST approach to manage this stakeholder effectively?
    • Avoid direct interaction to minimize conflict.
    • Give in to all their demands to keep them satisfied.
    • Listen actively to their concerns and try to find mutually acceptable solutions.
    • Publicly challenge their demands in project meetings.
  40. Which of the following is a key input to the ‘Monitor Stakeholder Engagement’ process?
    • Stakeholder register.
    • Stakeholder management plan.
    • Issue log.
    • All of the above.
  41. A stakeholder who has legitimacy but low power and low urgency might be considered a:
    • Dominant stakeholder.
    • Dangerous stakeholder.
    • Discretionary stakeholder.
    • Dormant stakeholder.
  42. The process of identifying and analyzing stakeholders and planning appropriate stakeholder engagement strategies occurs primarily during the:
    • Initiating and Planning process groups.
    • Executing process group.
    • Monitoring and Controlling process group.
    • Closing process group.
  43. Which of the following is a critical success factor for effective stakeholder management?
    • Having a detailed project schedule.
    • Strong communication and interpersonal skills of the project manager.
    • Securing approval for all stakeholder requests.
    • Minimizing the number of stakeholders involved.
  44. During project closure, the project manager should:
    • Disband the project team immediately.
    • Obtain formal acceptance of the project outcomes from key stakeholders.
    • Archive project documents without stakeholder review.
    • Focus on securing future projects.
  45. Which of the following tools can be used to document and track stakeholder issues and their resolution?
    • Risk register.
    • Issue log.
    • Stakeholder register.
    • Lessons learned register.
  46. A project manager is using a power/influence grid. A stakeholder in the high influence/low power quadrant should be:
    • Managed closely.
    • Kept satisfied.
    • Kept informed.
    • Monitored.
  47. The ‘Manage Stakeholder Engagement’ process belongs to which Project Management Process Group?
    • Initiating
    • Planning
    • Executing
    • Monitoring and Controlling
  48. A project manager needs to ensure that stakeholder expectations are realistic and aligned with the project scope. Which of the following is MOST important?
    • Clearly defining the project scope and communicating it effectively.
    • Promising stakeholders everything they ask for.
    • Avoiding communication about potential limitations.
    • Focusing solely on the technical aspects of the project.
  49. Which of the following is a potential negative impact of poor stakeholder management?
    • Increased team collaboration.
    • Improved project communication.
    • Project failure or abandonment.
    • Reduced project complexity.
  50. A project manager is working with a stakeholder who has a history of being difficult and uncooperative on previous projects. What is the BEST proactive approach?
    • Avoid assigning them any critical tasks.
    • Develop a specific engagement strategy to address their potential concerns and foster a positive relationship.
    • Assume they will be difficult again and prepare for conflict.
    • Only communicate with them through formal written channels.
Answers
  1. They require immediate attention from the project manager.
  2. Identify and assess project stakeholders.
  3. Understand stakeholder concerns and perspectives.
  4. The project budget and schedule.
  5. Try to understand their reasons and address their concerns if possible.
  6. Stakeholder map.
  7. High-level summaries and focusing on key impacts.
  8. To ensure that planned stakeholder engagement strategies are working effectively.
  9. Collaborating
  10. Stakeholder management plan.
  11. Monitored.
  12. Identify and analyze the new stakeholder’s interest, influence, and potential impact.
  13. Stakeholder register.
  14. Greater stakeholder satisfaction and support.
  15. All project stakeholders.
  16. Issue log.
  17. Kept informed to maintain their neutrality.
  18. The approach to manage stakeholder relationships.
  19. Communicate the impact of the delays to the stakeholder and explore solutions.
  20. All of the above.
  21. Keeping them satisfied.
  22. Power, urgency, and legitimacy.
  23. To balance the needs and expectations of various stakeholders.
  24. Politely refer the stakeholder to the previous communication and offer to discuss further offline if needed.
  25. Stakeholder management plan updates.
  26. Managed closely.
  27. Initiating
  28. Communications management plan and stakeholder management plan.
  29. Increased stakeholder buy-in and support.
  30. Engaged to leverage their support and advocacy.
  31. The stakeholder register is an input to the stakeholder management plan.
  32. Reach agreements on conflicting requirements or expectations.
  33. Their level of power, interest, and influence.
  34. Holding regular meetings and actively seeking stakeholder input.
  35. To develop a strategy for effectively engaging stakeholders.
  36. Kept informed.
  37. Tracking stakeholder satisfaction and adjusting engagement strategies as needed.
  38. Reduced scope creep.
  39. Listen actively to their concerns and try to find mutually acceptable solutions.
  40. All of the above.
  41. Discretionary stakeholder.
  42. Initiating and Planning process groups.
  43. Strong communication and interpersonal skills of the project manager.
  44. Obtain formal acceptance of the project outcomes from key stakeholders.
  45. Issue log.
  46. Kept satisfied.
  47. Executing
  48. Clearly defining the project scope and communicating it effectively.
  49. Project failure or abandonment.
  50. Develop a specific engagement strategy to address their potential concerns and foster a positive relationship.

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