Himanshu Agarwal

Not Just Another Project Manager

Project Stakeholder Management

  1. Which of the following is the PRIMARY purpose of the ‘Identify Stakeholders’ process?
    • To analyze the level of interest and influence of each stakeholder.
    • To develop strategies to effectively engage stakeholders.
    • To document all individuals, groups, or organizations that could impact or be impacted by the project.
    • To distribute project information to relevant stakeholders.
  2. During a project, a key stakeholder expresses strong opposition to a critical deliverable. The project manager should FIRST:
    • Immediately escalate the issue to the project sponsor.
    • Analyze the stakeholder’s concerns to understand their perspective.
    • Attempt to persuade the stakeholder of the deliverable’s importance.
    • Document the opposition in the stakeholder register.
  3. A project team is struggling with conflicting requirements from two equally important stakeholders. Which tool or technique would be MOST helpful in reaching a consensus?
    • Power/Interest Grid
    • Stakeholder Register
    • Meetings
    • Expert Judgment
  4. Which of the following documents contains an assessment of the impact or support each stakeholder could generate or apply to influence the project?
    • Project Management Plan
    • Stakeholder Management Plan
    • Communications Management Plan
    • Risk Management Plan
  5. A new stakeholder has been identified midway through the project. What is the FIRST thing the project manager should do?
    • Update the project management plan to include the new stakeholder.
    • Assess the new stakeholder’s interest, influence, and potential impact.
    • Inform the existing stakeholders about the addition of the new stakeholder.
    • Assign a communication strategy for the new stakeholder.
  6. Which stakeholder engagement level describes stakeholders who are aware of the project yet resistant to its outcomes?
    • Unaware
    • Resistant
    • Neutral
    • Supportive
  7. The ‘Plan Stakeholder Engagement’ process primarily focuses on:
    • Identifying all project stakeholders.
    • Defining how the project will affect stakeholders.
    • Developing approaches to involve stakeholders based on their needs, expectations, interests, and potential impact.
    • Distributing project information to stakeholders.
  8. A stakeholder with high power but low interest is BEST managed by:
    • Keeping them fully informed.
    • Closely managing their expectations.
    • Keeping them satisfied.
    • Monitoring their level of interest.
  9. What is the MOST appropriate time to begin identifying project stakeholders?
    • During the executing phase.
    • During the planning phase.
    • As early as possible in the project.
    • After the project charter is approved.
  10. Which of the following is NOT typically included in a stakeholder register?
    • Stakeholder identification information.
    • Stakeholder assessment (interest, influence, power).
    • Stakeholder engagement strategies.
    • Stakeholder classification.
  11. During the ‘Manage Stakeholder Engagement’ process, which of the following might be used to address stakeholder issues?
    • Stakeholder analysis matrix.
    • Issue log.
    • Stakeholder register.
    • Communications management plan.
  12. A project manager is dealing with a stakeholder who is constantly changing their requirements. What is the BEST approach for the project manager to take?
    • Immediately implement all the changes requested.
    • Refer back to the agreed-upon scope baseline and change management plan.
    • Try to convince the stakeholder that their changes are unnecessary.
    • Avoid communicating with this stakeholder to minimize further changes.
  13. Which of the following is a key output of the ‘Monitor Stakeholder Engagement’ process?
    • Stakeholder management plan.
    • Change requests.
    • Stakeholder register updates.
    • Project communications.
  14. Stakeholders are MOST effectively engaged when:
    • They are informed of project progress through formal reports.
    • Their needs and expectations are understood and addressed.
    • They are invited to all project meetings.
    • The project manager makes all key decisions independently.
  15. A project manager notices that a previously supportive stakeholder is now showing resistance. What should the project manager do FIRST?
    • Update the stakeholder register with their new engagement level.
    • Revisit the stakeholder management plan.
    • Try to understand the reasons for the change in their stance.
    • Immediately escalate this change to the project sponsor.
  16. Which tool or technique is used in the ‘Plan Stakeholder Engagement’ process to categorize stakeholders based on their power and impact on the project?
    • Stakeholder Register
    • Power/Influence Grid
    • Communications Management Plan
    • Expert Judgment
  17. The level of stakeholder engagement where stakeholders are actively involved in the project and their feedback is taken into account is known as:
    • Leading
    • Supporting
    • Involved
    • Aware
  18. A project manager is trying to build relationships with key stakeholders. Which of the following would be MOST effective?
    • Sending regular project status reports.
    • Holding informal meetings to discuss their interests and concerns.
    • Inviting them to all project team meetings.
    • Focusing solely on delivering the project objectives.
  19. Which of the following BEST describes the purpose of a stakeholder management plan?
    • To identify all individuals or groups that may affect or be affected by the project.
    • To outline the communication requirements of the stakeholders.
    • To define the processes, tools, and techniques to effectively engage stakeholders throughout the project lifecycle.
    • To document the stakeholders’ power, interest, and influence on the project.
  20. During project execution, a critical stakeholder raises a new concern that was not previously identified. What should the project manager do?
    • Dismiss the concern as it was not identified earlier.
    • Immediately halt project work to address the concern.
    • Evaluate the potential impact of the concern and follow the change control process if necessary.
    • Update the stakeholder register and ignore the concern if it seems minor.
  21. Which of the following is NOT a valid stakeholder engagement strategy?
    • Ignoring stakeholders with low power and low interest.
    • Keeping stakeholders informed about project progress.
    • Collaborating with supportive stakeholders.
    • Closely managing the expectations of powerful stakeholders.
  22. The ‘Monitor Stakeholder Engagement’ process is part of which Project Management Process Group?
    • Initiating
    • Planning
    • Executing
    • Monitoring and Controlling
  23. A project team is preparing to implement a new system that will significantly change the way some stakeholders work. What is the MOST important thing the project manager should do to ensure smooth adoption?
    • Provide training on the new system just before go-live.
    • Involve the affected stakeholders early in the design and testing phases.
    • Communicate the benefits of the new system through mass emails.
    • Focus on meeting the technical specifications of the new system.
  24. Which of the following tools can help a project manager visualize the relationships between the project and its stakeholders?
    • Responsibility Assignment Matrix (RAM)
    • Stakeholder Map
    • Risk Breakdown Structure (RBS)
    • Work Breakdown Structure (WBS)
  25. A stakeholder who is highly supportive of the project can be BEST leveraged by:
    • Keeping them informed of all minor project changes.
    • Asking for their active involvement and advocacy.
    • Minimizing communication to avoid burdening them.
    • Only involving them in major project milestones.
  26. What is the PRIMARY benefit of effectively managing stakeholder engagement?
    • Reducing the project budget.
    • Ensuring all stakeholders agree with every project decision.
    • Increasing the likelihood of project success by addressing stakeholder needs and expectations.
    • Minimizing the amount of communication required.
  27. During a project review meeting, a stakeholder expresses dissatisfaction with the project’s progress. What should the project manager do NEXT?
    • Argue with the stakeholder to defend the project’s performance.
    • Immediately promise to address all their concerns.
    • Listen actively to understand the specific reasons for their dissatisfaction.
    • Ignore the feedback if the project is on schedule and within budget.
  28. Which of the following BEST describes the ‘Manage Stakeholder Engagement’ process?
    • Defining and documenting the approach to manage stakeholder relationships.
    • Communicating and working with stakeholders to meet their needs and expectations and address issues.
    • Monitoring overall stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
    • Identifying and analyzing stakeholders who could impact or be impacted by the project.
  29. A project manager is dealing with a stakeholder who is known to be disruptive and uncooperative. What strategy is MOST appropriate?
    • Avoid interacting with this stakeholder as much as possible.
    • Try to understand their underlying concerns and address them directly.
    • Publicly confront the stakeholder about their behavior.
    • Escalate the issue to the project sponsor immediately.
  30. Which of the following is a key input to the ‘Plan Stakeholder Engagement’ process?
    • Project schedule.
    • Risk register.
    • Project charter.
    • Lessons learned register.
  31. A stakeholder with low power but high interest should be:
    • Monitored closely.
    • Kept informed.
    • Kept satisfied.
    • Actively involved.
  32. The process of communicating and working with stakeholders to meet their needs and expectations, address issues as they occur, and foster appropriate stakeholder1 involvement in project activities throughout the project life cycle is known as:
    • Identify Stakeholders
    • Plan Stakeholder Engagement
    • Manage Stakeholder Engagement
    • Monitor Stakeholder Engagement
  33. A project manager is facilitating a brainstorming session with stakeholders to gather requirements. This is an example of:
    • Managing stakeholder engagement.
    • Planning stakeholder engagement.
    • Identifying stakeholders.
    • Monitoring stakeholder engagement.
  34. Which of the following is a potential consequence of poor stakeholder management?
    • Reduced project scope.
    • Increased team morale.
    • Project delays and failures.
    • Lower project costs.
  35. A project sponsor is a key stakeholder with high power and high interest. How should the project manager typically manage this stakeholder?
    • Keep them informed.
    • Keep them satisfied.
    • Manage them closely.
    • Monitor them.
  36. Which document outlines the strategies and actions required to promote productive involvement of stakeholders in project decision making and execution?2
    • Project Charter
    • Stakeholder Register
    • Stakeholder Management Plan
    • Communications Management Plan
  37. During the ‘Monitor Stakeholder Engagement’ process, what might indicate a need for corrective action?
    • An increase in the number of project communications.
    • A key stakeholder expressing increased satisfaction.
    • A previously supportive stakeholder becoming resistant.
    • The project team meeting all its deadlines.
  38. Which of the following is NOT a tool or technique used in the ‘Identify Stakeholders’ process?
    • Stakeholder analysis.
    • Expert judgment.
    • Meetings.
    • Power/Interest Grid.
  39. A project manager needs to ensure that all stakeholders have a shared understanding of the project goals and objectives. Which of the following would be MOST effective?
    • Distributing the project charter.
    • Holding a project kickoff meeting with all key stakeholders.
    • Regularly sending project status reports.
    • Creating a detailed project schedule.
  40. Which stakeholder engagement level describes stakeholders who are aware of the project and generally supportive of its outcomes?
    • Unaware
    • Resistant
    • Neutral
    • Supportive
  41. The ‘Plan Stakeholder Engagement’ process belongs to which Project Management Process Group?
    • Initiating
    • Planning
    • Executing
    • Monitoring and Controlling
  42. A project manager is dealing with a stakeholder who is providing inaccurate information that is negatively impacting the project. What should the project manager do FIRST?
    • Publicly correct the stakeholder’s misinformation.
    • Ignore the misinformation if it doesn’t significantly affect the project.
    • Try to understand why the stakeholder is providing inaccurate information.
    • Immediately escalate the issue to the project sponsor.
  43. Which of the following is a key benefit of the ‘Monitor Stakeholder Engagement’ process?
    • Ensuring that stakeholder needs are identified.
    • Developing strategies to engage stakeholders effectively.
    • Maintaining or increasing the efficiency and effectiveness of stakeholder engagement activities.
    • Documenting all project stakeholders.
  44. A project manager is using a salience model to categorize stakeholders. What are the three dimensions typically used in this model?
    • Power, interest, influence.
    • Urgency, power, legitimacy.
    • Impact, probability, proximity.
    • Internal, external, neutral.
  45. A stakeholder who has high influence but low interest should be:
    • Ignored.
    • Kept informed.
    • Kept satisfied.
    • Managed closely.
  46. Which of the following is a primary goal of stakeholder management?
    • To ensure all stakeholders get exactly what they want.
    • To minimize the number of stakeholders involved in the project.
    • To create and maintain positive relationships with stakeholders to support project success.
    • To avoid any conflict among stakeholders.
  47. During project closure, it’s important to:
    • Focus solely on delivering the final product.
    • Formally acknowledge stakeholder contributions and satisfaction.
    • Avoid any further communication with stakeholders.
    • Archive project documents without stakeholder input.
  48. Which of the following tools or techniques is often used in the ‘Manage Stakeholder Engagement’ process?
    • Stakeholder analysis.
    • Communication methods.
    • Power/Influence Grid.
    • Stakeholder register.
  49. A project manager is leading a virtual team with stakeholders located in different geographical locations. What is a critical consideration for effective stakeholder engagement?
    • Using only written communication to avoid misunderstandings.
    • Ignoring time zone differences when scheduling meetings.
    • Utilizing a variety of communication methods and tools to suit different stakeholder needs and locations.
    • Assuming all stakeholders have the same level of technical proficiency.
  50. Which of the following BEST describes stakeholder engagement?
    • The process of identifying all individuals or groups impacted by the project.
    • The activities undertaken by the project manager to communicate with stakeholders.
    • The process of interacting with stakeholders to understand and manage their needs and expectations.
    • The documentation of stakeholder requirements and expectations.
Answers
  1. To document all individuals, groups, or organizations that could impact or be impacted by the project.
  2. Analyze the stakeholder’s concerns to understand their perspective.
  3. Meetings
  4. Stakeholder Management Plan
  5. Assess the new stakeholder’s interest, influence, and potential impact.
  6. Resistant
  7. Developing approaches to involve stakeholders based on their needs, expectations, interests, and potential impact.
  8. Keeping them satisfied.
  9. As early as possible in the project.
  10. Stakeholder engagement strategies.
  11. Issue log.
  12. Refer back to the agreed-upon scope baseline and change management plan.
  13. Change requests.
  14. Their needs and expectations are understood and addressed.
  15. Try to understand the reasons for the change in their stance.
  16. Power/Influence Grid
  17. Involved
  18. Holding informal meetings to discuss their interests and concerns.
  19. To define the processes, tools, and techniques to effectively engage stakeholders throughout the project lifecycle.
  20. Evaluate the potential impact of the concern and follow the change control process if necessary.
  21. Ignoring stakeholders with low power and low interest.
  22. Monitoring and Controlling
  23. Involve the affected stakeholders early in the design and testing phases.
  24. Stakeholder Map
  25. Asking for their active involvement and advocacy.
  26. Increasing the likelihood of project success by addressing stakeholder needs and expectations.
  27. Listen actively to understand the specific reasons for their dissatisfaction.
  28. Communicating and working with stakeholders to meet their needs and expectations and address issues.
  29. Try to understand their underlying concerns and address them directly.
  30. Project charter.
  31. Kept informed.
  32. Manage Stakeholder Engagement
  33. Managing stakeholder engagement.
  34. Project delays and failures.
  35. Manage them closely.
  36. Stakeholder Management Plan
  37. A previously supportive stakeholder becoming resistant.
  38. Power/Interest Grid.
  39. Holding a project kickoff meeting with all key stakeholders.
  40. Supportive
  41. Planning
  42. Try to understand why the stakeholder is providing inaccurate information.
  43. Maintaining or increasing the efficiency and effectiveness of stakeholder engagement activities.
  44. Urgency, power, legitimacy.
  45. Kept satisfied.
  46. To create and maintain positive relationships with stakeholders to support project success.
  47. Formally acknowledge stakeholder contributions and satisfaction.
  48. Communication methods.
  49. Utilizing a variety of communication methods and tools to suit different stakeholder needs and locations.
  50. The process of interacting with stakeholders to understand and manage their needs and expectations.

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